Or How To Stop Worrying And Love Robots
Isaac Asimov was undoubtedly one of the greatest science fiction authors of the last century, and - like science fiction authors today - his skill at imagining the future led to him making predictions about what the world would look like after his death. Asimov had a bit of help with this one, as the World's Fair featured prototype video phone call booths and the first video call was made on April 20 1964 between Washington DC and New York. At the time the three-minute call cost £9 - equivalent to in £70 in today's money. But Asimov didn't predict that we'd be able to Skype pals around the world for free.
Asimov was born January 2, 1920 (some sources cite October 4, 1919), in Petrovichi, Russia He emigrated to the United States with his parents when he was three, and taught himself to read at the age of five. He exhibited an early interest in science and would later write voluminously on the topic. As an academic, Asimov earned a B.S. in chemistry from Columbia University in 1939, an M.A. in 1941, and a Ph.D. in 1948. He taught at Boston University School of Medicine in 1949, was associate professor of biochemistry from 1955 to 1979, and became full professor in 1979, although he stopped teaching full time in 1958.
Yet, automation can be a very scary word in customer service. In truth, customer service has been automating processes for decades. Unintelligently. In the old method of customer service, automation was used by service organizations to buy agents time.
I think we see people adapt as technology changes. In our world, manual app testing remains critical even as test automation continues to grow - we see them both excelling at different things. Real people are using these apps so you need to have that human understanding, creativity, contextualization, and variation of how an app is used to feel truly confident that you are releasing a quality product that real people will love.
When evaluating your data and potential AI tools to analyze it, carefully consider the task at hand. For example, if your biggest issue is a lack of social media engagement, consider a tool that uses NLP to analyze the social media accounts of your biggest competitors to find areas for potential improvement.
What one-step jumps are available for Artificial Intelligence, Robotics and Automation from our current position? From here to there, into the immediate ‘adjacent possible', to borrow a useful term from Stuart Kaufmann, biologist and complex systems analyst.
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Isaac Asimov Predicts The Future Of 2014From 1964
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